Who is AVA?
AVA is the default name of Art LA’s AI Concierge — the assistant your visitors talk to. She isn’t a separate product or a real person, and she isn’t an extra charge.
Can I change AVA’s name?
Yes. AVA is the default. If you’d like a different name, we set it during setup and it carries through the greeting and conversation.
Do I need to buy a website?
No. AI Concierge is a separate service and can be installed on a compatible existing website. We check script access, your platform plan and domain settings before confirming installation.
What information can AVA answer?
Your approved public website information, FAQs, notes and supported knowledge sources. You review services, hours, policies, pricing and contact details before launch.
What happens when AVA doesn’t know something?
AVA says the detail isn’t available instead of guessing, and directs the visitor to your team. Health, legal and financial examples cover office information only — never advice.
Can AVA schedule appointments?
The base plan shares instructions and booking links; it does not connect to calendars. Plus and Pro can be scoped for scheduling. Requests are not bookings. Direct booking is offered only after a compatible integration returns a verified confirmation; no working calendar integration is represented by this demo.
How does AVA know an inquiry is urgent?
You tell her. During setup we agree which situations count as high priority for your business (for example flooding or no heat). When a visitor describes one and leaves their contact details, the inquiry email to your team is marked high priority with the reason. Alerts go by email today; text-message alerts are not offered yet.
Can AVA capture inquiries?
Yes. AVA can collect a visitor’s name, contact details and request so your team can follow up.
How long does setup take?
It depends on your information and website platform. Roger confirms timing when we review your site.
Can I update its information?
Yes. You or Art LA can add approved FAQs, notes, pages and documents through the existing knowledge tools. Ongoing update and support scope is agreed in the quote.
What are the prices and limits?
Current monthly prices: Concierge $99, Concierge Plus $199, Concierge Pro $299. Annual prices: $990, $1,990, $2,990 respectively. Each currently has $0 setup and a first month free. Message/domain allowances follow the assigned service plan; the public tiers do not specify matching allowances. Confirm limits and billing terms with Roger before activation.
Are files and custom integrations included?
Pro can be scoped for file and image intake. Supported types, size limits, access, privacy requirements and routing must be agreed. Calendar and custom integrations depend on the system and may need a separate quote. Do not submit sensitive patient information to a public demo.